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Order Support
Have your order number ready for faster assistance.
Delivery Help
Questions about dispatch, tracking, or delivery information.
Jewelry designed to bring character, texture, and an individual point of view to everyday dressing.
Tell us what you need.
Complete the form below and our team will review your message. For order-related questions, including your order number will help us locate your purchase more efficiently.
A few quick answers.
Many common questions can be answered through our store policies. If you still need assistance, send us a message and we'll be happy to help.
Where can I find my order number?
Your order number is normally included in the order confirmation email sent after checkout. If you cannot locate it, contact us using the email address associated with your purchase.
How can I check my delivery status?
Use our Track Order page with your order number and checkout email. Tracking may take some time to update after a package is handed to the carrier.
Can I change my shipping address?
Contact us as soon as possible if you notice an address issue. Once an order has entered fulfillment or been dispatched, changes may no longer be possible.
How do I request a return?
Please review the Return & Refund Policy and contact our customer care team before sending an item back.
Can I ask about a specific product?
Absolutely. If you would like additional information about a product, include the product name or page in your message and our team will review your request.
What information should I include?
For order questions, include your order number, checkout email, and a concise description of the issue. For product questions, include the product name or relevant page.
We're glad you're here.
We aim to provide thoughtful, clear, and helpful customer support from the moment you discover Willowbend through the life of your order.
For direct assistance: service@willowbend.shop