Shipping & Delivery
We want every Willowbend order to arrive safely, clearly tracked, and ready to become part of your jewelry collection. Below you will find the information you need about order processing, shipping, delivery estimates, tracking, international orders, and what to do if something unexpected happens during transit.
3–5 Business Days
7–21 Business Days
Provided When Available
From checkout to your door
Once your order has been successfully placed, our team begins preparing your pieces for shipment. Because jewelry requires careful handling and packaging, orders are processed with attention to both product protection and presentation.
Orders are generally processed within 3–5 business days. Processing time refers to the period required to verify the order, prepare the items, complete packaging, and hand the parcel to the shipping carrier.
After dispatch, delivery time depends on the destination, carrier network, customs procedures, seasonal volume, weather, and other circumstances outside of our direct control.
Order Confirmed
Your order is received and payment details are processed. An order confirmation is sent to the email address provided during checkout.
Order Prepared
Your jewelry is checked, prepared, and packaged for transportation. This stage normally takes 3–5 business days.
Shipment Dispatched
Once the parcel leaves our fulfillment process, available tracking information will be shared with you by email.
In Transit
Your parcel travels through the carrier network toward the destination. Tracking updates may take some time to appear after the first scan.
Delivered
The parcel is delivered to the shipping address entered during checkout. Please check the package and jewelry promptly after delivery.
Your order deserves a careful journey.
Jewelry is small, delicate, and often highly detailed, which is why packaging is an important part of the Willowbend experience. We take care when preparing pieces for dispatch and aim to protect them throughout normal transportation.
Please keep your shipping confirmation available until your order has arrived. If tracking is provided, it is the most useful way to monitor the parcel's progress and estimated delivery movement.
International Shipping
Willowbend may ship to customers in multiple countries and regions. International delivery is generally estimated at 7–21 business days after dispatch, although actual delivery times can vary considerably by destination.
International parcels may pass through customs or other border procedures before final delivery. These processes are controlled by the destination country and may add additional time.
- Delivery estimates are not guaranteed dates.
- Customs processing can affect transit time.
- Remote destinations may require additional time.
- Carrier delays can occur during peak periods.
Customs, Duties & Taxes
Depending on your destination, an international order may be subject to customs duties, import taxes, VAT, brokerage charges, or other local fees.
These charges are determined by the destination country and are generally outside Willowbend's control. Customers are responsible for understanding any applicable import requirements before placing an international order.
Customs authorities may also request additional information or documentation before releasing a parcel. Such requests can extend the delivery timeline.
Tracking Your Order
When tracking information is available, it will be provided after the order has been dispatched. Please allow some time for the carrier's first scan to appear.
Tracking events are generated by the shipping carrier and may not update continuously while a parcel is moving between facilities or undergoing customs processing.
If your tracking page has not changed for a short period, this does not necessarily mean the parcel has stopped moving.
Address Changes
Please make sure your shipping information is accurate before submitting your order. Once an order has entered processing or been handed to a carrier, changing the delivery address may no longer be possible.
If you notice an incorrect address immediately after ordering, contact us as soon as possible at service@willowbend.shop. We will make a reasonable effort to assist, but an address change cannot be guaranteed after fulfillment has started.
Unexpected delivery situations
Although most orders arrive normally, shipping networks can occasionally be affected by severe weather, carrier disruptions, customs delays, incorrect addresses, public holidays, peak-season volume, or other events outside our control.
If your package appears delayed, please first review the latest tracking information. If the carrier has provided a delivery exception or additional instructions, following those instructions may help resolve the issue more quickly.
If a parcel is marked as delivered but cannot be located, please check the delivery area, mailbox, reception desk, household members, neighbors, or any secure location normally used by the carrier. If the parcel remains missing, contact the carrier and Willowbend so the situation can be reviewed.
For parcels returned because of an incorrect or incomplete address, refusal of delivery, or failure to complete required customs procedures, additional shipping arrangements may be necessary before the order can be sent again.
Before your order arrives
A few of the questions customers ask most often about Willowbend delivery.
When will my order ship?
Orders generally require 3–5 business days for processing before they are handed to the shipping carrier.
How long does international delivery take?
International delivery is generally estimated at 7–21 business days after dispatch, subject to destination and carrier conditions.
Why has tracking not updated?
Tracking can take time to update after dispatch, particularly while a parcel is moving between facilities or undergoing customs processing.
Can I change my address?
Contact us immediately after placing your order. Address changes may not be possible once an order has entered fulfillment or shipment.
Will I need to pay import charges?
International orders may be subject to duties, taxes, VAT, or other local charges depending on the destination country's regulations.
What if my parcel arrives damaged?
Please contact us promptly and provide clear photographs of the package and item so the situation can be reviewed.
What if my parcel is marked delivered?
Check your delivery area and contact the carrier first. If you still cannot locate the parcel, contact Willowbend for further assistance.
Can shipping take longer than estimated?
Yes. Delivery estimates are not guaranteed dates and may be extended by customs, weather, carrier disruptions, holidays, or other circumstances.
Need help with an order?
If you have questions about shipping, tracking, delivery, or an order that has not arrived as expected, please contact Willowbend at service@willowbend.shop. When contacting us, please include your order number and the email address used during checkout whenever possible.