Where is
your order?
Your Willowbend piece is on its way. Use the order information from your confirmation email to check the latest available status of your purchase.
Track your purchase
Enter the details below to begin checking your order. Your order number can normally be found in your order confirmation email.
Order Confirmed
Your order has been successfully received and payment has been authorized. A confirmation email is sent to the email address provided at checkout.
Preparing
Your order is being prepared for dispatch. During busy periods, preparation may take additional time.
On the Way
Once your package has been collected by the carrier, tracking information may update as it moves through the delivery network.
A few things to know while your order travels.
Shipping updates can vary depending on destination, carrier processing, customs, weekends, holidays, and other logistical circumstances.
Tracking has not updated yet
A tracking number may be created before the carrier records the first movement. Please allow some time for the carrier's system to update.
Delivery dates are estimates
Estimated delivery dates are not guaranteed. Carrier volume, weather, customs, local transportation, and other conditions may affect delivery.
International shipments
International orders may pass through customs or local import procedures. Additional processing time can occur after a parcel leaves our facility.
Delivery address matters
Please verify that your address is complete and accurate when placing an order. Incorrect address information can result in delays or additional carrier charges.
We are here if something doesn't look right.
If your tracking information appears unusual, your package has not moved for an extended period, or you believe there may be a delivery issue, please contact our customer care team.
When contacting us, please include your order number and the email address used for your purchase so we can locate the order more efficiently.
Email: service@willowbend.shop